LEGAL // PRIVACY

Privacy Policy

Last updated: August 10, 2026

1 / WHO WE ARE

FBK POWER is a brand of Wenzhou FBK Electronics Co., Ltd., a manufacturer of EV charging equipment located at No. 555, Zhijin Avenue, Yongjia County, Wenzhou City, Zhejiang Province, China. This Privacy Policy explains how we collect, use, store and protect personal information when you visit fbkpower.com, request a quotation, submit an inquiry, download materials, or otherwise interact with us.

2 / INFORMATION WE COLLECT

Information you provide. When you submit the quote or contact forms, we collect your name, company, email address, phone number, country, and the details of your inquiry (including project requirements, target market and quantities). When you subscribe to our newsletter, we collect your email address.

Information collected automatically. Like most websites, we collect technical data such as IP address, browser type, device information, pages visited and referring URLs. This information is used for security, diagnostics and analytics.

Information from third parties. When you contact us via public channels such as LinkedIn or other platforms, we may retain the correspondence in our sales records.

3 / HOW WE USE YOUR INFORMATION

We use personal information to:

  • Respond to inquiries and provide quotations within 24 hours;
  • Prepare engineering proposals, product documentation and samples;
  • Send product catalogs, datasheets and, with your consent, marketing updates;
  • Evaluate and improve our website, products and services;
  • Comply with legal obligations and protect our legal rights.

4 / SHARING YOUR INFORMATION

We do not sell, rent or trade your personal information. We may share it with (a) service providers that support our business, such as cloud storage, email delivery and analytics providers, (b) logistics partners or agents who help fulfil product deliveries and after-sales service, and (c) authorities or courts where required by law. All service providers are bound by appropriate confidentiality and data-processing obligations.

5 / COOKIES & ANALYTICS

We use Google Analytics 4 and Google Ads conversion tracking to understand how visitors use the site and measure advertising performance. These tools may place cookies and collect anonymized usage data. You can control or disable cookies in your browser settings, and you can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

6 / DATA RETENTION

We retain inquiry and quotation records as long as needed to serve you and for legitimate business purposes, including warranty, after-sales and legal compliance. Newsletter subscription data is retained until you unsubscribe. You may request deletion of your personal data at any time by contacting us.

7 / YOUR RIGHTS

Depending on your jurisdiction, you may have the right to access, correct, restrict or delete the personal data we hold about you, and to object to certain processing. To exercise these rights, contact us at contact@fbkpower.com. We will respond within a reasonable timeframe.

8 / SECURITY

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9 / CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be published on this page with a revised "Last updated" date. Material changes will be highlighted where practicable.

10 / CONTACT

Questions about this Privacy Policy or your personal data can be sent to contact@fbkpower.com, or by phone at +86 577 6722 3000. Wenzhou FBK Electronics Co., Ltd., No. 555, Zhijin Avenue, Yongjia County, Wenzhou City, Zhejiang, China.